RufusWainwright.com Help
Frequently Asked Questions
Artist Questions
Membership
Store Help
General Store
Ticket Presales
Forums Help
Site Feedback and Comments
General Site Help
Artist Questions
Can I meet Rufus Wainwright?
As you can imagine, Rufus Wainwright has a very busy schedule. Although he would love to meet with everyone individually, that is just not possible. We hope you understand.
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Is Rufus Wainwright coming to my town?
All of Rufus Wainwright's confirmed dates will appear on the Tour page . If you haven't already, you may also want to sign up to the mailing list as most dates and all Best Seats presale information will be announced through the newsletter. If you have heard about a date that does not appear in the Tour page, please email us at help@RufusWainwright.com to see if that date is confirmed.
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Can I mail something to Rufus Wainwright?
Although you can mail letters to us here at RufusWainwright.com, we are unable to guarantee that your letter will reach Rufus Wainwright. And while the kindness and thoughtfulness of those sending gifts are very much appreciated, please don't send Rufus Wainwright any gifts through the mail.
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I have written a song for Rufus Wainwright, how do I send it to him?
We are so glad to hear that Rufus Wainwright has inspired you to write your own songs; please keep up the hard work. However, due to the demands on Rufus Wainwright's schedule, and the volume of inqueries we receive, we regret that we are unable to accept musical submissions.
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Can I send Rufus Wainwright a gift, song or other item in the mail?
If you do send a gift, letter, song or other item to Rufus Wainwright via the postal address associated with RufusWainwright.com we cannot guarantee that we'll be able to acknowledge receipt of your item or correspondence. However, we try to acknowledge receipt of all electronic correspondence in a timely fashion. In some cases, due to the overwhelming volume of email that Rufus Wainwright receives, it can sometimes take longer than we'd like to respond to community members but we do our very best to get back to everyone, so please be patient.
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Will Rufus Wainwright play my private function?
Although Rufus Wainwright is flattered by requests from the community to play private functions, unfortunately due to the extremely hectic nature of his touring and recording schedule, Rufus Wainwright is unable to be booked for private performances.
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Will Rufus Wainwright dedicate a song or deliver a personal message at a concert?
As you can imagine each performance that Rufus Wainwright gives is an extremely busy, complicated and unpredictable affair. Because of this, we are simply unable to arrange for song dedications or "shout outs" during performance. We hope that you understand.
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Can I request an autograph through RufusWainwright.com?
Although this is a service that we would love to be able to offer the community in the future, at this time we are unable to provide autographed pictures, merchandise or arrange to have an item signed by Rufus Wainwright. Please be sure to join the RufusWainwright.com mailing list because if this policy changes, we will be sure to make an announcement in an edition of our newsletter.
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Membership
Why should I sign up for a RufusWainwright.com membership?
Being a member of RufusWainwright.com allows you to participate on the forums and purchase items from the RufusWainwright.com Store. You also get access to exclusive site content that is not available to non-members. Signing up for membership is quick and easy. Best of all, it doesn't cost a thing! And we always respect the RufusWainwright.com members' privacy. Just visit the Join page to sign up.
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How much is a membership?
RufusWainwright.com membership is free.
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How long does my RufusWainwright.com membership last?
There is no expiry on your RufusWainwright.com membership.
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How can I change the email address in my account?
Clicking on the "My Account" link located at the top right of the site will take you to a page where you can access the Edit My Password and Email Address page. Once here, enter in your new email address in place of your old one, enter in your password for security reasons and then click "Submit".
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How do I reset my RufusWainwright.com password?
If you have forgotten or would like to change your RufusWainwright.com password member, please visit the Reset My Password page and submit your email address. You'll be emailed a link to a page that will allow you to change your password. This link is time sensitive so please be sure to click it and reset your password within a few hours of submitting your "Reset My Password" request or it will expire and you will be required to restart the process. For your security, the password reset system on RufusWainwright.com is completely automated. Our customer service representatives are unable reset your password for you, so you must follow this procedure if you forget your password. If you no longer have access to the email address you used to create your account, please email help@RufusWainwright.com.
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Can I change my member name?
We generally only change member names in exceptional cases, such as when individuals use their real names or email addresses as their member name. If you believe that you have a good reason for changing your member name, please send it to us at help@RufusWainwright.com along with your current and proposed new member name. We'll let you know if we can make the change for you.
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I'm signed up for RufusWainwright.com newsletters. Does that mean I am a member?
No. The RufusWainwright.com mailing list and the RufusWainwright.com membership list are different lists. You are only signed up as a member if you have filled out the form on the Join page.
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Store Help
General Store
What is the RufusWainwright.com Store return policy?
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.
When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
If the product you receive is remarkably different than what was advertised on RufusWainwright.com please contact us using one of the methods outlined in the Contact Us section.
If you received a damaged, defective, or incorrect item we ask that you contact us using one of the methods outlined in the Contact Us section.
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What countries does the RufusWainwright.com Store ship to?
We ship to the following countries:
Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia and Herzogovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, India, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Ireland, Republic of Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Africa, Spain, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Ukraine, United Kingdom, USA, Vatican City
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What browser does the RufusWainwright.com Store work best in?
While the RufusWainwright.com Store is compatible with Safari and Google Chrome, we recommend that you use the latest version of Firefox or Internet Explorer in order to make purchases.
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Ticket Presales
What is "Pick Up"?
We refer to your tickets being available for pick up at the venue as "Pick Up" in the RufusWainwright.com Store. Tickets are to be picked up at the venue on THE DAY OF THE SHOW ONLY. Box office rules and hours may vary. You will receive an email containing pick-up instructions for your tickets within six-eight weeks of your purchase at the email account associated with your RufusWainwright.com account. Please review the pick-up instructions email carefully.
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When will I get my Rufus Wainwright tickets?
If your tickets are being mailed, they should arrive no later than two weeks prior to the show date. If you have not received your tickets within that timeframe, review your receipt to confirm that your tickets were intended to be mailed to you. If they were, please contact tickets@RufusWainwright.com.
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Why am I unable to pick my seats?
Ticket orders on RufusWainwright.com are assigned on a first-come, first-served basis. Your seat location will reflect where you were in queue when purchasing your tickets. To speed up your checkout process, fill out your address and payment details in the My Account section.
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When will I know where I am sitting?
You will receive an email detailing the location of your seats within six-eight weeks of your ticket purchase. The general section/area of the seats you have purchased can be found on the ticket Store page and on your confirmation email.
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How will I get my Rufus Wainwright tickets?
Tickets will either be mailed or will be available for pick up at the venue. We will specify mailing or pick up instructions on the ticket page and in your order confirmation email.
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What happens if my tickets don't arrive?
First, review your receipt to confirm that your tickets were intended to be mailed to you. If your tickets were supposed to be mailed and you have not received them two weeks prior to show date, please contact tickets@RufusWainwright.com.
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Can I transfer my tickets to someone else?
Unfortunately we are unable to accommodate ticket transfers. If you are buying pick-up tickets as a gift for someone else, please include the name of the person in the user comments section that will appear at the end of the checkout process. If the gift recipient's name is not indicated at time of purchase, tickets cannot be transferred at a later time.
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Can I get a refund on tickets I have purchased through RufusWainwright.com?
Unfortunately we are unable to accommodate ticket refunds.
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Can I exchange tickets I have purchased through RufusWainwright.com for a different show?
Unfortunately we are unable to accommodate ticket exchanges.
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What happens if I purchased tickets from RufusWainwright.com and the show is cancelled?
In the event that a show is cancelled, we will email you and issue you a refund for the cost of your tickets plus the service charge. The ticket transaction fee is non-refundable.
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What happens if I purchased tickets from RufusWainwright.com and the show is postponed?
In the event that a show is postponed and its date has changed, we will contact you via email and let you know the new details.
Generally, your original tickets will be honoured on the new date. Should you be unable to attend the new date, we will credit you the cost of your tickets plus the service charge (the ticket transaction fee is non-refundable) as long as you let us know you require a refund prior to our refund deadline date. This date will be mentioned in our email to you. If you do not inform us by the deadline, we will be unable to grant a refund. These deadlines are dictated by the venues and not by RufusWainwright.com.
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Forums Help
How can I post on the RufusWainwright.com Forums?
The first step is to become an RufusWainwright.com member by joining the site. After you have created your account, you will be logged into the site and can start posting.
To make a new thread, enter into the appropriate area of the Forums and click on the "New Post" button. To reply to an existing thread, click on the "Reply" or "Quote" button located near the top of every post. There's also a "Quick Reply" button located near the bottom of every post that will let you quickly reply to a post using a simple text editor.
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Who is on the RufusWainwright.com Discussion Forums?
The RufusWainwright.com Forums is home to members from all around the world who love Rufus Wainwright and his music. These members come here to discuss Rufus Wainwright as well as a wide variety of other topics that interest them.
Our Forums are run by administrators who also assist in maintaining RufusWainwright.com. They are helped out by a team of volunteer moderators who make sure the forums are a welcoming place to be.
To see which members are online right now, click on the "View All Users" link located in the sidebar.
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How do I add or change my avatar?
Start by going into your profile and clicking on the tab marked "Avatar." Please note that the RufusWainwright.com Forums do NOT come with preloaded avatars so you will need to use an image that is already saved to your computer or paste an existing image's URL address directly into the "Avatar URL" field. To add an image from your computer, click on the "Browse" button and locate the image you want to use as your avatar. Then click on "Update" and "Save Changes." Your avatar should start appearing on all your posts within 5-15 minutes. If it does not, return to the avatar page and make sure that "Enable Avatar" is ticked to "Yes".
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How can I change the email address in my account?
Clicking on the "My Account" link located at the top right of the site will take you to a page where you can access the Edit My Password and Email Address page. Once here, enter in your new email address in place of your old one, enter in your password for security reasons and then click "Submit".
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Site Technical Support, Feedback and Comments
How do I get technical support for the site?
Having trouble with the site? Let us know, in as much detail as possible, what you are experiencing by emailing help@RufusWainwright.com. We'll get back to you as quickly as we can to assist you. You can also post in the Help forum on the Forum, if you prefer. The more detail you provide us (such as your operating system and the browser you are using), the quicker we'll be able to determine what is causing you trouble.
If you are experiencing technical difficulties with RufusWainwright.com such as getting an error page or are unable to make a purchase in our Store please try the following prior to emailing help@RufusWainwright.com:
- Update your computer by downloading the latest Windows updates
- Update your browser to its most recent release. Please note: Internet Explorer and FireFox are the most preferred browsers when visiting RufusWainwright.com or shopping in our Store
- Clear your computers cache/browsing history
- Reboot your computer
If you are getting a specific error message, please be sure to make note of this in your email. Also, if you are able to attach a screenshot of the problem page with your message, this can also help expedite the trouble shooting process.
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Where should I send my feedback or comments about the site?
We love to hear your feedback and ideas for the site. Send us an email at help@RufusWainwright.com with anything you'd like to share. You can also post a message in the Suggestion Box forum on the Forums, if you prefer.
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General Site Help
Why is Flash and JavaScript required for this site?
Users will need to have Flash JavaScript enabled on their computer to enjoy the enriched content on RufusWainwright.com to the fullest. Flash JavaScript can be found in our interactive photo galleries, video and audio players and the RufusWainwright.com Store. Download the latest Flash player here. Find out how to enable Javascript in your browser here.
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General Store Help
General RufusWainwright.com Store Questions
Placing Your Order
Ticket Purchasing Help
Troubleshooting
General RufusWainwright.com Store Questions
Why do I need an RufusWainwright.com membership account to order items through the Store?
Shopping at the RufusWainwright.com Store is one of the many benefits offered to RufusWainwright.com members. There is no cost to join and we respect our members' privacy. Once you have a membership, you can save your credit card and shipping address information to make purchasing in the RufusWainwright.com Store much faster. This is handy during ticket presales.
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How do I know that ordering through RufusWainwright.com is safe?
We provide our customers with the most secure and reliable network services available. When you place a RufusWainwright.com order, your information is protected by 128-bit Secure Socket Layer (SSL) certificate encryption provided by GeoTrust.
Your transaction, including credit card information, is kept safely behind firewalls in the RufusWainwright.com data centre to protect against outside intrusion. The server where your information is stored is password protected to ensure security within this environment and this password is regularly changed. We take utmost care by keeping our systems up to date with the latest technology and security features to ensure that your credit card information is kept safe including adhering to the latest standards for data handling provided by Visa, MasterCard, Maestro and Solo.
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How accurate are the product descriptions on RufusWainwright.com?
RufusWainwright.com attempts to maintain product descriptions that are as accurate as possible. Product descriptions are created using information provided by the product manufacturer such as colors, sizing and dimensions.
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Why do I see different prices for an item in the Store?
The final price of an item will be confirmed when you place your order. Your browser or Internet Service Provider (ISP) may cache the Store pages that could cause older prices to appear. The prices shown in the shopping cart and checkout pages are final.
Despite our best efforts, a small number of the items in our catalog may have incorrect pricing. If we discover an incorrect price, we will do one of the following:
- If an item's correct price is lower than our stated price, we will charge the lower amount to your credit card and ship your item
- If an item's correct price is higher than our stated price, we will either contact you for instructions before shipping or cancel your order and notify you of the cancellation
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How do I know an item is available?
The availability of items on RufusWainwright.com is indicated on the product page for each item. This is an estimate of how long it will take for your order to be packaged and sent to you. Orders are usually processed within two-three business days then shipped according to delivery method chosen. Exact shipping times depend on the destination and the method of shipment selected by the customer. If you ordered multiple items, and the availability of these items differ, RufusWainwright.com will make an effort to ship items separately, as they become available. Shipping charges for split orders will not exceed what you authorized. Split orders are only charged ONCE for shipping.
IMPORTANT NOTE: If an item becomes UNAVAILABLE by the supplier, we will contact you by email.
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I can't log into my account. Why?
There are several possible reasons that you may not be able to sign into your RufusWainwright.com member account. First, check that you have entered all your information in correctly. Second, make sure that you are signed up for an RufusWainwright.com member account. The RufusWainwright.com mailing list and the member list are different. If you can't remember if you've signed up for a member account, please visit the Reset My Password page and request a password reset email. If you are told that no account is associated with your email address, please visit the Join page to create an account.
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My account has been terminated. Why?
RufusWainwright.com may terminate your account or your use of RufusWainwright.com at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. RufusWainwright.com reserves the right to change, suspend or discontinue all or any aspects of the site at any time without prior notice.
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Placing Your Order
What payment methods can I use to order from the RufusWainwright.com Store?
RufusWainwright.com accepts Visa, MasterCard, Maestro, and Solo credit/debit cards.
See why ordering through RufusWainwright.com is secure for information on our security policy.
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What currencies can I shop in at the RufusWainwright.com Store?
When placing an order on RufusWainwright.com, you may select to be charged in Canadian dollars (CAD), Euros (EUR), Great Britain Pounds (GBP) or US dollars (USD). When shopping, you can select your desired currency by clicking on the currency flags.
If your credit card's issuing financial institution bills you in a different currency than the one in which your order was placed, they may convert the charge into your card's base currency. Please contact your credit card's issuing financial institution with any questions regarding currency conversions.
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How much will it cost to ship my order?
The cost of shipping your order is calculated at the time of checkout. The shipping cost is dependent on destination and quantity of the items you ordered as well as the method of delivery you selected. You will have the opportunity to review shipping charges in the checkout process, before you submit your order. Please note that we do not charge shipping on ticket purchases.
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Are there any taxes applied to my order?
The following taxes may apply to your order:
- For orders being shipped to the Canadian provinces of British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia or Ontario, the Harmonized Sales Tax (HST) will be charged.
- For orders being shipped to the Canadian provinces of Alberta, Manitoba, Prince Edward Island, Quebec and Saskatchewan, as well as the territories of Northwest Territories, Nunavut and the Yukon, the Goods & Services Tax (GST) will be charged.
- For all other regions, no sales taxes will be applied.
NOTE: For regional events and tickets sales, taxes may be included or applied on top of the ticket price as required by the event organizer. The product page and/or the final order receipt will list the appropriate taxes applied to the ticket(s).
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Will customs charges be applied to my order?
While RufusWainwright.com does not charge any custom duties on international shipments, your order may be subject to import duties and taxes. These taxes are levied once your shipment reaches its destination country.
Additional charges for customs clearance may also be incurred by the shipping carrier and passed on to you. We have no control over and cannot predict these charges. Since customs policies vary widely from country to country we recommend that you contact your local customs office if you have any additional questions.
Additionally, when ordering from RufusWainwright.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
RufusWainwright.com and its partners are not responsible for international taxes or levies charged for your order.
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How do I know if my order has gone through?
After you have submitted your order in the RufusWainwright.com Store, a confirmation email will be sent to the email address you entered into your RufusWainwright.com membership account. This email confirms the receipt of your order. RufusWainwright.com reserves the right to cancel or limit your order at any point, including after the order confirmation has been issued.
In the event we make a change to an order, we will notify you by contacting the email and/or billing address provided in the order.
If you do not receive a confirmation email, please check your email program's junk (SPAM) folder. If it does not appear there, please email store@RufusWainwright.com to confirm your order has been processed.
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Why is there a limit on certain items in my order?
Occasionally, RufusWainwright.com may place limits on an order. These restrictions may extend to orders placed from the same Store Account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we make a change to an order, we will notify you by contacting the email and/or billing address provided in the order. The RufusWainwright.com Store reserves the right to limit sales to dealers.
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My order appears to have been cancelled. Why?
Occasionally, RufusWainwright.com may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same Store account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event we cancel an order, we will notify you by contacting the email and/or billing address provided in the order. The RufusWainwright.com Store reserves the right to prohibit sales to dealers.
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How long will it take for my order to be delivered?
The amount of time it takes for your order to arrive depends on your location and the delivery method you chose when ordering. If you have specific questions about the delivery of your order, please email your name and order confirmation number to store@RufusWainwright.com for assistance.
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Ticket Purchasing Help
How do I buy tickets?
The only thing you need to participate in RufusWainwright.com presales is a RufusWainwright.com member account. There is no cost to join and we respect our members' privacy.
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Do I need a promotional code to buy tickets?
No. The only thing you need to participate in RufusWainwright.com presales is a RufusWainwright.com member account. There is no cost to join and we respect our members' privacy.
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I see the tickets I want to buy but there is no button allowing me to add them to my cart? Why?
It is possible that the tickets you are viewing in the Store are not on sale yet or the tickets are sold out. The sale start time will be clearly listed on the product page, as will the fact that the show has sold out. If you are sure the tickets are on sale and you are not seeing the "Add to Cart" button, please email tickets@RufusWainwright.com for assistance.
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I ordered tickets from the RufusWainwright.com Store. How will I get my tickets?
Tickets will either be mailed or will be available for pick up at the venue. We will specify mailing or pick up instructions on the ticket page and in your order confirmation email.
Tickets that are sold as "Pick Up" are for pick up only and will not be mailed to the purchaser.
When picking up your tickets from the venue you may be required to present proof of identification such as a government-issued photo ID (such as a driver's license), and the credit card used to purchase the tickets. We recommend you also present a copy of the order confirmation email as proof of purchase, in case there is any dispute at the venue.
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What is "Pick Up"?
We refer to your tickets being available for pick up at the venue as "Pick Up" in the RufusWainwright.com Store. Tickets are to be picked up at the venue on THE DAY OF THE SHOW ONLY. Box office rules and hours may vary. You will receive an email containing pick-up instructions for your tickets within six-eight weeks of your purchase at the email account associated with your RufusWainwright.com account. Please review the pick-up instructions email carefully.
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Will I receive instructions on how to pick up my tickets?
Yes, instructions will be emailed within six-eight weeks of your ticket purchase to the address you have used to create your RufusWainwright.com account.
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When I purchased my tickets, the delivery method was listed as "Mail" but I’m now told that the tickets are only available for pick up at the venue. Why?
There are several reasons why we might change from mailing the tickets to you to having you pick them up at the venue. The most common reason is that there was a delay in receiving the tickets in our offices. If we feel there is not enough time to mail your tickets prior to the show, we’ll change the delivery method to ensure you have tickets in hand for the event.
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Do I pay for the delivery of my tickets?
RufusWainwright.com covers all costs associated with delivering your tickets to you.
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I didn’t receive my tickets. What do I do?
First, review your receipt to confirm that your tickets were intended to be mailed to you. If your tickets were supposed to be mailed and you have not received them two weeks prior to show date, please contact help@RufusWainwright.com.
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Why can't I select my seats?
Ticket orders on RufusWainwright.com are assigned on a first-come, first-served basis. This means the best seats in the house are generally assigned to the first people who purchase their tickets. To speed up your checkout process, fill out your address and payment details in the My Account section.
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How and when will I find out where my seats are?
The exact location of the seats will be emailed to you within six-eight weeks weeks of your ticket purchase. We secure blocks of the best possible tickets to sell to the RufusWainwright.com community and these seats are assigned on a first-come, first-serve basis. The general section and rows of the seats will be clearly indicated on the ticket product page. The first orders placed will generally get the best seats.
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Can I return or transfer my tickets to someone else?
Unfortunately we are unable to accommodate ticket returns and transfers.
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What happens if I purchased tickets from RufusWainwright.com and the show is cancelled?
In the event that a show is cancelled, we will email you and issue you a refund for the cost of your tickets plus the service charge. The ticket transaction fee is non-refundable.
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What happens if I purchased tickets from RufusWainwright.com and the show is postponed?
In the event that a show is postponed and its date has changed, we will contact you via email and let you know the new details.
Generally, your original tickets will be honoured on the new date. Should you be unable to attend the new date, we will credit you the cost of your tickets plus the service charge (the ticket transaction fee is non-refundable) as long as you let us know you require a refund prior to our refund deadline date. This date will be mentioned in our email to you. If you do not inform us by the deadline, we will be unable to grant a refund. These deadlines are dictated by the venues and not by RufusWainwright.com.
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I purchased a ticket package. How will I get details on that?
You will receive an email from RufusWainwright.com with the complete details on your ticket package purchase including specific night of instructions, arrival time and entry information. Should you have any questions, please contact us using one of the methods outlined in the Contact Us section.
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Who do I contact if I have questions about my tickets?
If you have questions about your ticket purchase, please contact us using one of the methods outlined in the Contact Us section.
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Troubleshooting
I have already placed my order, but I want to make changes. Is that possible?
If you wish to make changes to an order before it has shipped, please contact us using one of the methods outlined in the Contact Us section. Since we process orders soon after they are placed in order to ship them to you as fast as possible, there is a very short window in which the orders can be modified.
Please note that requested order changes will be made at the discretion RufusWainwright.com. During certain periods we may not be able to make any changes in time due to the volume and nature of orders. Please ensure accuracy and completeness of your order before submitting the order in the check out process.
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Why do I see multiple charges on my credit card?
When you make any purchase online, a pre-authorization check is done with your credit card company to ensure that your card is valid and has sufficient funds to complete the transaction. This pre-authorization puts a hold on the funds required for the order you are placing. Once RufusWainwright.com processes your order, your card is charged one time only. If you experience difficulties ordering, and make several attempts to place your order, on occasion it is possible for a credit card company to pre-authorize your card multiple times, putting multiple holds on your card. These holds are temporary and should be released by your credit card company within two-three business days. If the hold has not been removed within 48-72 hours, please contact us at store@RufusWainwright.com and we will assist you as best we can to speed up the process with your credit card company.
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I didn't receive my order. What happened to it? What do I do?
A shipment may have been returned to us as undelivered due to:
Incorrect Address
If the address that is provided during the order process is incorrect or outdated, the shipment is typically returned to us by the carrier or unintended recipient. If the package is returned to us we will contact you to refund the amount of the product excluding the shipping charges or reship your order.
Failed Delivery Attempt
Most carriers make up to three attempts to deliver a package. If the driver feels it is unsafe to leave a package they will take it to a local post office or carrier's outlet for pickup and leave a delivery notice. You must act upon this notice before the package is declared undeliverable (timeframe varies from carrier to carrier and is outlined on the delivery notice).
Refusal by Recipient
If a recipient is not expecting a shipment, they may refuse the package if they believe it was sent to them in error. In the event that you are sending a package to a recipient other than yourself, let the recipient know that a shipment is due.
When we receive a returned package that is marked as undeliverable, we issue a full refund (excluding the shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you will need to place a new order.
If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four (4) weeks from the estimated delivery date, please contact us using one of the methods outlined in the Contact Us section.
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Returns Policy
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.
When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.
If the product you receive is remarkably different than what was advertised on RufusWainwright.com please contact us using one of the methods outlined in the Contact Us section.
If you received a damaged, defective, or incorrect item we ask that you contact us using one of the methods outlined in the Contact Us section.
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If you have questions we are here to help! There are several ways to contact us:
Phone:
+1 (416) 469-9809
Please specify your name, reason for your call, order number (for store and ticket inquires), and return phone number when leaving a message.
Post:
RufusWainwright.com
2238 Dundas Street West
P.O. Box 59039
Toronto, Ontario
M6R 3B5
Canada
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Forums Help
Registration and Login
Member Profile and Settings
Privacy and Security
Forums Navigation
Posting
Private Messages
Registration & Login
Why do I need to join RufusWainwright.com?
In order to take advantage of all the features offered by RufusWainwright.com, such as setting your own avatar, tracking post counts, emailing users, sending private messages and accessing private forums, you will need to have an account. Registering for an account is quick, free and don't worry, we won't sell your personal information.
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How do I join RufusWainwright.com?
To create an account you will need to visit the Join page and complete the form for creating a new account. Here you will specify details such as your username, email address and password.
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I already have a RufusWainwright.com username and password. How do I log in?
After successfully registering, head over to the Sign In page and enter in the password and the email address you used to create your account.
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I am logged in, why do I get logged off automatically?
If you do not check the "Remember Me" option you will be automatically logged off after about 20 minutes of inactivity. If you would like to be automatically logged on to the site and stay logged in, please check the "Remember Me" box.
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What do I do if I forgot my password?
If you forgot your password you can visit the Reset My Password page and request a password reset email. You must enter in the same email address that you used to create your RufusWainwright.com account. If you no longer have access to this email address, please email help@RufusWainwright.com. The password reset email is time-sensitive so please be sure to check your account within a few hours of requesting the email.
If you are sure that you have an RufusWainwright.com account but are still unable to login, please email us at help@RufusWainwright.com. Please make sure to include the email address you used to create your account.
Member accounts can only be created here and being a member of the mailing list does not automatically make you a site member.
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What if I have a RufusWainwright.com account but still cannot log in?
Signing up to the RufusWainwright.com mailing list does not automatically create a/an RufusWainwright.com member account for you. Member accounts can only be created on this page. If you are sure that you have a/an RufusWainwright.com member account, check that you are using a valid email address by trying to reset it. If you are told that the email address you are submitting isn't in our system, please create an account. If you are using a valid email address and still can't log in even after resetting your password, please contact help@RufusWainwright.com.
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How come I could log in before but now can't log in?
First check to that your email address and password are correct. If you still can't log in please contact help@RufusWainwright.com.
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Member Profile and Settings
What is a RufusWainwright.com member profile?
A profile is your page on RufusWainwright.com, containing information about you and your RufusWainwright.com account. It's where you go if you want to update items like your avatar, signature, bio or time zone. It can be reached by clicking on your username, located near the top right of the page.
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Why do I want to set my time zone and how do I do that?
Setting your time zone will enable RufusWainwright.com to display all dates and time relative to your area. You can set your time zone by selecting your username in the top right corner of the site. Once you are in your user profile, select "Site Options" and then select your time zone in the dropdown menu.
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What is a signature and how do I add one to my posts?
A signature is a message that appears at the end of all the posts. You can edit your signature in your profile section. This signature will then appear at the bottom of any messages you post or have posted previously.
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What is an avatar?
An avatar is the image that appears near your username on all of your posts and in your profile.
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How do I set my avatar?
Start by going into your profile and clicking on the tab marked "Avatar." Please note that the RufusWainwright.com Forums do NOT come with preloaded avatars so you will need to use an image that is already saved to your computer or paste an existing image's URL address directly into the "Avatar URL" field. To add an image from your computer, click on the "Browse" button and locate the image you want to use as your avatar. Then click on "Update" and "Save Changes." Your avatar should start appearing on all your posts within 5-15 minutes. If it does not, return to the avatar page and make sure that "Enable Avatar" is ticked to "Yes."
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How do I set the date format?
The date format is used to display any date information on the RufusWainwright.com Forums and can be configured from your profile under the "Site Options" tab.
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How do I turn off email tracking?
Email tracking is a feature that will send emails to you when posts that you made or are subscribed to change. You can turn off all email tracking from your profile by going into the "Email" tab in your profile.
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What are the icons that show up next to some RufusWainwright.com usernames?
There are many different icons that can show up next to or near one's usernames in the forums. Moderators and administrators all have special icons near their names so they are easily identifiable. Other icons you see might have to do with post ranking, volunteer positions or the subscriber status that someone might hold on RufusWainwright.com.
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Why am I required to login to PM or email RufusWainwright.com members?
We do this primarily to protect the privacy of RufusWainwright.com members as well as to prevent unwanted/unsolicited emails.
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Privacy and Security
How do I change my password?
After you've logged in, click on the My Account link located near the top right of the page and then click on the "Edit My Password and Email Address" link. You will be taken to a page where you can update your password.
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How do I change my RufusWainwright.com username?
Unfortunately, you cannot change your username so please choose one carefully.
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How do I change my account email address?
After you've logged in, click on the My Account link located near the top right of the page and then click on the "Edit My Password and Email Address" link. You will be taken to a page where you can update your email address.
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What if I don't want my name displayed in the RufusWainwright.com members' list?
You can remove your name from the RufusWainwright.com member list by going into your profile, accessible by clicking on your name in the top right corner of the site, and clicking on the "Site Options" tab. Once in there, scroll down to "Display in members list" and select "No." On this page you can also choose to remove yourself from the "Who's Online" list. Click on "Save Changes" and allow 15 minutes for the change to take effect.
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Forums Navigation
What is a forum?
A forum is a group of related threads of discussion.
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What is a thread?
A thread is a grouping of related posts on one topic. The first post becomes the thread and replies to the original post increment details on the thread, such as the reply count or last post.
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When I view a forum why I don't see any threads/posts?
A forum may not display any threads if there are no threads in that forum or if the viewer's applied filters on that forum don't match any threads.
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What do the different icons next to threads titles mean?
The icons you see beside thread titles indicate different thread statuses. You can move your mouse cursor over these icons to see exactly what they mean. Below is a list of commonly seen icons.
Thread Icon Legend
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Topic with posts you have not read |
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Topic with posts you have read |
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Popular topic with posts you have not read. A topic becomes popular after a certain number of member views and posts |
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Popular topic with posts you have read |
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Announcement you have not read |
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Announcement you have read |
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A pinned/stickied topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned/unstickied. Topics can only be pinned/stickied by administrators and moderators |
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A pinned/stickied topic with posts you have read |
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A pinned/stickied popular topic with posts you have not read. A pinned/stickied topic with enough views or replies to become popular |
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A pinned popular topic with posts you have read |
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A locked topic with posts you have not read. Locked topics do not allow replies. Topic can only be locked by administrators and moderators |
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A locked topic with posts you have read |
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What is an announcement thread?
An announcement is a special type of post that is always displayed above a forum, separate from the other threads, for a set amount of time. The purpose of an announcement is to increase the visibility of certain topics. Announcement threads can only be created by an administrator or a moderator.
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What is a sticky or pinned thread?
A sticky or pinned thread is similar to an announcement thread in that it is highly visible however in appears inside a forum, above the rest of the threads. A thread can only be pinned or stickied by an administrator or a moderator.
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What is a locked thread?
Locked threads do not allow any replies within them. A thread can only be locked by an administrator or a moderator.
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Can I sort threads when viewing a forum?
Yes, you can sort threads by Author, Replies, Views, and Last Post. The default sort for any forum is to display the newest threads first (Last Post Descending). To sort threads another way, click on the "Forum Options" button located at the bottom of each forum page.
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What is the 
next to a user's name on posts?
This icon indicates the user's online status. If the icon is visible, the user has been active recently. If the icon does not appear the user has not recently been active.
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Why I can't access a forum?
If you are attempting to access a forum that you have visited before, but now receive an "unknown forum" error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed.
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Posting
Can I use HTML?
Yes and no. You cannot type HTML directly into the editor. However, you can click on the button marked "HTML" that appears above the text editor and that should open a pop-up. You can insert HTML code directly in there.
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What is BBCode?
BBCode is a special syntax for formatting plain text posts. For more detailed information on BBCode, head over here.
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What are emoticons?
Emoticons are graphical elements that can be added within the body of a post to add emotions to the post, for example, use 
to show how much fun you had at the last Rufus Wainwright concert.
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How do I post a new message to a forum?
The easiest way is to click on the "New Topic" button located above each forum. If you are already logged, you will be taken to a page where you can enter in your message. If you are not yet logged in you will be taken to the login page. If you do not see the "New Topic" button you may not have permission - even after logging in - to post a message to the forum even though you are allowed to view the forum.
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How do I reply to an existing post?
You can reply to an existing post using either the "Reply" or "Quick Reply" buttons displayed within a post. You can also use the "Quote" button if you wish to quote something from a specific post. If you do not see any of these buttons when viewing a post you either are not signed in, do not have permission to reply or the post may not allow replies.
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How do I edit my posts?
Clicking on the "Edit" button located under the title of your post will allow you to edit your post.
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Why does my post contain words replaced with ***?
RufusWainwright.com uses a word filter that filters out certain offensive words and replaces them with the "*" character.
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Private Messages
What is a private message?
A private message is like email within the RufusWainwright.com community. You can use this feature to send messages to other site users that are only visible to them. No private information, such as the user's email address, is ever disclosed. Administrators and moderators also do not have access to any private messages.
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How do I send someone a private message?
Sending someone a private message is extremely easy. On the forums, if you see a post from the person you want to reach, select "Contact" and then select "Send a Private Message". Private messages now work like any other post on the Forums, only they get "posted" into that user's private mailbox, rather than a public thread.
You can also send someone a Private Message by selecting their username to access their profile. You should see a "Send a Private Message" link on their profile page.
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How do I respond to a private message?
When someone sends you a private message, an email will be sent to the address registered in your account to notify you. To respond to the PM, log into your membership account on RufusWainwright.com and respond from the Forums. Do not respond to the email notification or your message will not be sent to the intended person.
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